Returns

I hope you are very happy with the goods and service you receive from Lucy Ashton Jewellery, however if you are not happy with your purchase then please follow the returns policy below.


HOW TO RETURN OR EXCHANGE A PRODUCT

All items returned for a refund or exchange must be unworn and returned in it's original packaging unless the goods are faulty within 28 days.

You must notify Lucy Ashton in writing within 28 days if you wish to cancel your order or exchange or return an item, please outline your reasons for doing so as this helps improve a better shopping experience and designs in the future of Lucy Ashton Jewellery.

Return the unworn goods in the original packaging, use a ‘signed for’ delivery method and obtain proof of postage. Return postage cost is the customers responsibility. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed.

Return payment will be made as soon as the product has been received. Payment will be made directly to the account used to place the order. If you are wanting an exchange the product will be posted as soon as the returned product is received. 

Please see below for exemptions and exceptions.


DISCOUNTED ITEMS, SALE

If a refund is issued it will be for the discounted, sale price you paid for the item, if an exchange is issued, the item will be exchanged using the original price.


GIFT VOUCHERS

Gift vouchers cannot be refunded or exchanged for cash or vouchers.


COOLING OFF PERIOD

Cooling off period is 7 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from Lucy Ashton saying your order has been dispatched) and ends 7 days after the day following delivery of the goods.


CANCELLING AN ORDER BEFORE DISPATCH

If you change your mind after placing an order, you can cancel it at any time before your items are despatched by emailing enquiries@lucyashton.com or call on 07545568404. You will need to give your name and address details, as well as your order number.


EXEMPTIONS AND EXCEPTIONS 

Earrings are non-returnable due to hygiene reasons. Unless the earrings are faulty. If you really do want to return the earrings then a re-stocking fee of £5.00 can be paid to get a refund or exchange, this pays for the replacement of the ear wires. Custom made products are also non-returnable. This does not affect your statuary rights.

If you have any further questions about the returns policy, please contact us at enquiries@lucyashton.com or call on 07545568404.


Our refund policy does not affect your statutory rights.